JOB DESCRIPTION:
Cash Application
1. Download bank statements and perform daily work allocation to the team
2. Review and apply the cash/credit flow into the system against invoice/debits which is not been automatically applied by the system itself
3. Research and resolve unidentified & unapplied payments
4. Research and respond to generic mailbox queries
5.Update Cross entity payment trackers
6.For language dependent cases update Trackers and work with language enabled delivery centers for closure
7. Handle Bad debt recoveries
Customer Master / Credits
1. Research and Setup/Update/edit customer accounts in the System
2. Follow up with the requester/customer for discrepancy
3.Complete the task and respond back to the stakeholder via email.
Overall
1.Coordinating with external clients and internal stakeholders via email to resolve the issues
2. Adhere to Month End Closer/Year End Closer time lines
3. Explore for continuous process improvements and share best practices across teams
4. Contribute to team metrics by achieving stated productivity and accuracy goals on a daily basis
